VTC- Available Rooms
USU
- Sanford Auditorium
- Lecture Room C
- Lecture Room F
- Conference Room G-263
- Conference Room E-1019
- Conference Room E-1020
- Conference Room E-2022
- Conference Room E-2023
AFRRI
- Director's Conference Room 3432-D
- SRD Room 2143
Defense Connect Online
Phone/Communications Information
Changes to the existing Communications Equipment Policy have been made to reflect the greatly increased cost of moving and/or changing lines and equipment.
It is the University's policy that telephone requests directed by the President upon recommendation of the Space committee, be centrally funded. Other requests to move phone lines must be approved by the department chair pr activity head and these moves and changes will be billed to the requesting activity.
Phone Tips
Phones - How to Forward a call (Call Forwarding)
- At your work phone turn the speaker on
- Dial *722 and the number you want your calls forwarded to
- Press the CF ALL button and wait for a confirmation tone
- After you hear the confirmation tone, turn the speak off
- All incoming calls will be forwarded to the number you entered
- To stop forwarding your calls, simply turn the CF ALL button off
- Note: Calls can be forwarded to any phone (i.e. home, cell)
Making Calls on the Defense Switched Network (DSN)
When you need to make an outgoing call within the INCONUS on the DSN the prefix is 94, then the number, (i.e., 94-XXX-XXXX). For incoming calls, if your telephone number starts with the 295 prefix then your DSN number is 295-XXXX. If your telephone number starts with the 319 prefix then your DSN number is 285-XXXX.
Below are specific outgoing DSN exchanges for OCONUS
- Alaska-------------94+317-XXXX
- Caribbean----------94+313-XXXX
- Pacific------------94+315-XXXX
- Canada-------------94+310-XXXX
- European-----------94+314-XXXX
- Southeast Asia-----94+318-XXXX
Telephone numbers you can dial with the National Capital Region direct
All DoD agencies within the National Capital Region (NCR), except Andrews Air Force Base, can be dialed direct. You do not need to dial 99 first. The following prefixes are within the NCR and can be dialed using only the 7-digit telephone number.
227 231 264 275 279 285 295 319 325 326 356 394
404 428 433 541 545 588 601 602 604 607 610 614
617 669 681 685 692 693 695 696 697 699 704 706
735 757 761 762 764 767 781 782 805 806 810 882
907
WITS3 Contract
The WITS3 Telecommunications Contract became effective 1 April 2009 and was fully implemented 19 January 2010 for all Department of Defense (DOD) agencies in the National Capital Region (NCR). With conversion from the WITS2001 to the WITS3 contract, several changes have been made to the service order and repair processing tables. Please note the additional charges for "expedite" and "emergency" services.
USUHS does not have funds available to request expedite and/or negotiated services, therefore, all orders and repairs will be processed on a routine basis. All requests for telephone service and/or repair must still be processed through the Help Desk.
WITS3 Service Intervals
Install Analog or BRI WITS 2001 Lines SVS (Standard Agency Business Location)
- 10 or less per building
Routine: 7 - 10 working days
Expedite: 6 Working days
Emergency: Negotiable
- 11 - 25 per building
Routine: 15 working days
Expedite: 14 working days
Emergency: Negotiable
- 26 - 50 per building
Routine: Negotiable
Expedite: Negotiable
Emergency: Negotiable
- More than 50 per building
Routine: Negotiable
Expedite: Negotiable
Emergency: Negotiable
Install Analog or BRI WITS3 Lines for Remote Locations
- 10 or less per building
Routine: 5 working days
Expedite: 4 working days
Emergency: Negotiable
- More than 10 per building
Routine: Negotiable
Expedite: Negotiable
Emergency: Negotiable
NOTES:
- 1. 10% Additional fee for expedite service.
- 2. 25% Additional fee for emergency service.
- 3. 25% Additional fee for cancelled orders.
Service Restoration Intervals (Repairs)
- Routine - dispatch: next business day
- Routine - non dispatched: within four hours or by negotiated clearing time
- Emergency - within four consecutive hours
WITS3 Services
- Switched Voice Service
- Circuit Switched Data Service
- Dedicated Transmission Service
- Teleconferencing Service
- Frame Relay Service
- Asynchronous Transfer Mode
- Switched Multimegibit Data
- Internet Access Service
NOTES:
- 1. Routine restoration of WITS3 Facilities and Services: All commitments for routine restoration will be a maximum of the next business day if a site visit is required for a user without service. If a visit is not required, service will be restored within four hours or by a negotiated clearing time agreed to by the government and Verizon. Any negotiated time will incur an additional 10% service charge.
- 2. Emergency Restoration of WITS3 Facilities and Services: Emergencies will be acted upon within two hours and will carry a commitment to restore service within four consecutive hours. Emergency restoration includes:
Emergencies will be acted upon within two hours and will carry a commitment to restore service within four consecutive hours. Emergency restoration includes -
1. Catastrophic failure of single or multiple switching systems
2. Catastrophic failure of single or multiple transmission systems.
3. Switching of building locations isolated due to equipment or facilities failures.
4. Loss of system access to the Local Exchange Network
5. Buildings isolated due to equipment or facilities' failure
6. Loss of system access to FTS2000/FTS2001
7. Loss of system access to the Internet
8. Traffic overloads and surges
9. Any situation under which an entire service or 20 percent of the station lines at a single building is disrupted for more than four hours, including disruption caused by fire, flood, explosion, civil disturbance, work stoppage, and backup power failure.
