How can I have a successful appointment?
- The UFHC is not an emergency room. If you have a life or limb threatening emergency you should proceed immediately to the nearest civilian or military emergency room or call 911.
- Always call for an appointment. Letting us know that you need to be seen allows us to schedule an appropriate time for your visit while avoiding an excessive wait in the clinic. Patients who walk-in without calling will be given the next available appointment time which can result in a delay of several hours.
- When you arrive for your appointment, check in with the receptionist.
- To allow for check in, arrive 15 minutes before your scheduled doctor's appointment. It takes time to check vital signs and move patients to exam rooms. Being late only takes away from the valuable time you have with the doctor and inconveniences other patients. Patients are given a screening appointment 15 minutes before the doctor's appointment. Plan ahead for traffic and parking delays prior to your appointment.
- Patients who arrive more than 10 minutes late for the screening time may be seen at a later time or asked to reschedule.
- Make separate appointments for each family member who needs to be seen. It's not fair to you, your family members, or other patients for the doctor to try and see more than one patient per appointment.
- Bring only children who have scheduled appointments. Healthy children can be exposed to those that have infectious diseases.
- Be patient. Sometimes patients require more time than the appointment given. Please know that you would be afforded the same time if you needed it. If you haven't seen the doctor within 30 minutes of your appointment time, please let the front desk personnel know.
How do I get a walk-in appointment?
UFHC does not have walk-in appointments. All patient appointments are scheduled. Please call the clinic to obtain a same day/ acute appointment. The clinic schedule ensures that there are several acute appointments available each day for unexpected illnesses. Note: If you walk-in for an appointment, you will be given the next available appointment time, which could be several hours later.
How do I renew my medications?
To refill your prescription you can call, come by the clinic to place a request or contact your provider via secure messaging (Relay Health). We will fill your prescription within 72 hours (3 business days). If your prescription is expired, you will need a new prescription. You can come in or call the clinic for renewal of your medications also. The staff will let you know if you need an appointment or whether this can be handled without being seen.
What are my Prescription Options?
Sign up and manage Home Delivery of Medications
WRNMMC Pharmacy and Formulary Information
What do I do if there are no acute appointments remaining in the clinic and my child needs to be seen for an acute illness?
We will make all attempts to accommodate sick children. If we are unable to see the child today you can call TRICARE to find an urgent care facility in your area that accepts TRICARE. Urgent care visits require a referral from our clinic (your PCM) to avoid paying for them (and can be entered retroactively). Emergency room visits do NOT require a referral at any time.
What options do we have for medical care when the clinic is closed?
- The TRICARE Nurse Advice line is available 24/7 for questions and concerns. Please call 1-877-874-2273 and select Option 1.
- Our doctors are available after-hours (nights, weekends and holidays) at 301-312-7241. You can call the on-call doctor for advice/treatment during these times. This number is not monitored during clinic hours.
- Go to urgent care after calling TRICARE. Notify UFHC after visit.
How can I quit smoking/chewing tobacco?
TRICARE can help!
Please click here to learn about your options.