Standard Desktop/Laptop

Computer Service Desk Home

Applications

Contact Information

Uniformed Services University of the Health Sciences
4301 Jones Bridge Road
Bethesda, Maryland 20814
Room D1000 (outside the LRC)
Phone: (301) 295-9800
Email: help@usuhs.edu

Hours of Operation

6:00 a.m. until 5:00 p.m.
Monday through Friday

Computer Service Desk

Standard Laptop and Desktop Instructions

The following questions will be asked on the IT Computer Purchase Form to help determine what type of standard system, connectivity and encryption method will be used.

Network Connectivity

Quick Assessment

Response

Solution

Does the system require network connectivity?

Yes

Standard system connected to the network

No

Standard Stand-alone only system

 

Desktop versus Laptop

Quick Assessment

Response

Solution

Is the user a mobile worker who travels often
and is approved for telecommute?
(*Note- ALL laptops require encryption)

Yes

Laptop

No

Standard Desktop

 

Network Connection Type

Quick Assessment

Response

Solution

Will the system be used for daily office work?
(i.e., shared drive access)

Yes

.mil

No

.edu

 

Encryption versus Non-Encryption

Quick Assessment

Response

Solution

Will the system contain Sensitive Data?
(i.e., PHI, PII, PKI, PMI, Privacy Act, SBU)
(*Note- ALL laptops require encryption)

Yes

Encrypted Laptop/Standard Desktop

No

Unencrypted Standard Desktop

 

Submitting your request for standard computer approval

  1. Enter your request in the University's Financial System (DAI).
  2. Select  "Request Something" in the ServiceNow Portal.
    1. Select Hardware Category
    2. Select Hardware Purchase and complete the form selecting either “Standard Desktop” or “Standard Laptop” before submitting
  3. If you ordered a standard desktop and the requisition has been fully processed through USU's Financial System (to include the purchase order placed by the Contracting Office), the request is filled and distributed from the USU's on-site bench inventory. Filling orders from the bench eliminates shipping time and because the systems are pre-configured it will eliminate the time to configure.
  4. The service desk will notify you regarding system distribution